A short story about the power of Twitter, how it enables a speedy response and a happy ending.

I spotted Dr Black’s tweet not long after it was posted, tweeted her from @BBCTheArchers to say that we were looking into her problem, and alerted The Archers team. Meanwhile, Dr Black had managed to find someone who put her in touch with The Archers office. Twitter at its best.

Storify from @JemStone at the Beeb.

By Tayler, 16 January 2013